Transformative Salesforce Projects, Marketing Cloud Success, with Marty and MJ Davis of Digital Mass

Businesses are always looking for new ways to stay ahead. But how can companies not only adapt to digital changes but also use them to grow significantly? It’s a question that many leaders worry about, but the answer might be simpler than you think. Imagine a world where your business processes work smoothly together, your customer experiences keep improving, and your growth is not just steady but accelerating. At its core, digital transformation means integrating digital technologies into all parts of a business, leading to significant changes in how companies operate and interact with customers. 

In this episode, Mark Osborne interviews Marty Davis, co-founder and CEO of Digital Mass, and MJ Davis, co-founder and Chief Technical Officer. Digital Mass is a Minneapolis-based Salesforce consulting firm that has seen tremendous growth, being named one of the best places to work in the Twin Cities in 2022. Marty and MJ share insights into their company’s journey, highlighting key strategies for achieving growth, client engagement, and the importance of understanding client needs.

Quotes: 

1. “It’s delivering quality work. You can’t build that growth without having sustainable long-term clients that come back.” 
2. “You need to have a motivated client to come in and want to make a splash.” 
3. “What you want to be is you want to be a deer hunter, you want to understand what your customers are, you want to focus on that.”

Takeaways:

• Focus on delivering good work consistently and understanding your clients’ businesses well. Treat their needs responsibly and be honest about project progress and problems.
• Use systems and processes, like agile methods and planning tools, to grow your business and manage your team and projects effectively.
• Know who your ideal customer is. Take on challenging projects that help you grow but avoid work that isn’t profitable. Be ready to say no to projects that don’t fit your skills or goals.
• Keep innovating and expanding your services. Prioritize working in person to solve complex problems. Focus on growing with your current clients while attracting new ones.

Conclusion:

Digital Mass’s success story illustrates the power of combining modern development practices with traditional business values. Their approach to client engagement and project management ensures that they deliver value while staying agile and responsive to changing needs. By fostering close client relationships and understanding their business goals, Digital Mass continues to thrive in a competitive market.

Links Mentioned:

Website: https://digitalmass.com/ 

Guest Links:

LinkedIn: https://www.linkedin.com/in/martin-davis-94204b1/ 

https://www.linkedin.com/in/martin-davis-mj-0428b6160

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